Terms & Conditions

Enrolment

Twinkle Arts runs classes for children, teenagers and people of all ages who have disabilities. We also run holiday workshops, as well as parties and adult classes upon request. Places in our courses are only confirmed upon full and upfront payment of the term fees, unless invoiced via a government body, such as for NDIS claims. Towards the end of each term, you are automatically reminded by email to enrol for the following term. Your place in the following term will only be confirmed upon full payment of the next term’s fees. Class sizes are strictly limited to the numbers available via our website, and due to the popularity of our classes we cannot reserve places. Any student who has not been enrolled online while there is availability will be unable to attend the course.

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Etiquette

We pride ourselves on having a calm, kind and nurturing environment, so enrolment into any of our classes means you agree to participate in this manner. We reserve the right to refuse admission or cancel the enrolment of any student who does not adhere to our ethos, poses a disciplinary problem, or is unwilling to participate in the scheduled work. Similarly, any interactions with our staff should be polite and courteous, which will of course be demonstrated back to you. Please acknowledge the dedication, skill and experience of our staff, by treating them with the kindness and respect that they deserve. This includes ensuring that you/your child arrives/leaves on time, as our teachers' time is precious.

 

Fees

Current pricing for all our courses, workshops and parties are listed on our website. Payment is to be made online only via our website, which ensures that your place is immediately confirmed upon payment. You will receive a receipt upon booking, as well as an email reminder the day before attendance is required. Please contact our office for assistance if you experience technical difficulties while enrolling online.

 

Refunds & Transfers

For term-time courses, you are able to book via our website right up until the morning of the start date. However, places fill up quickly and it is first come first served, so book early to avoid disappointment! Please consider your booking carefully before enrolling onto courses, as we do not issue refunds for any missed classes once payment has been processed. If a class is missed during one of our term-time courses, you are welcome to attend the same class on a different day, if that works for both the customer and the provider. In the event that a class has to be cancelled by the studio, a full refund or credit will be issued. If you have missed the start of term and would like to join late, please send a request via our Contact page and will try our best to accomodate you.

 

When booking holiday workshops, please note that cancellations can only be made up to 14 days prior to the class, as resources and other preparation will already have been made and your booking will have stopped someone else from booking a place. If you cannot attend, you are free to send another student in their place if you wish. Please inform the studio of the new name(s) if this is the case.

 

Trial classes 

If you are unsure as to whether or not your child will be a good fit for one of our courses, you are welcome to do a trial class for $35. Please arrange this with the owner Jodie and pay the amount into the designated bank account before arrival.

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Classes and workshops

Courses are designed to be sequential, so we strongly recommend that students attend every class in order to understand and build on the content taught. Students should arrive for their class within and no earlier than 10 minutes of the scheduled start time. They may bring water and a snack if they wish. For all day workshops, students will also need to bring lunch with them. Please avoid bringing highly allergenic foods into the studio, such as nuts.

 

Supplies

Art aprons are available for all students to wear during class time, and all materials are supplied. We pride ourselves on using high quality art materials, to ensure that everyone can produce the best art possible! As we often use acrylic paint, we suggest that students wear clothes that they do not mind ruining, as this form of paint does not wash out.

 

Gift Vouchers

Gift vouchers are available to purchase on our website and are valid for up to 12 months from the purchase date. They can be used for any course or workshop on our website, so make great presents! Please note that gift vouchers are non-refundable and do not guarantee a place in one of our programs.

 

Photography

We may take photographs of students participating in class or any artwork they create in class and publish them on our website and social media pages, or for other advertising and publicity purposes. If you do not want your child or their artwork to be photographed, we ask that you inform us before the commencement of the term (you will be given this option every time you book).

 

Personal property

We cannot be held responsible for any personal property you bring onto the premises, and we cannot be liable for any loss or damage to such property. For this reason, we recommend that students do not bring any valuables to class. If they choose to bring a water bottle or lunch box, please ensure that they are labelled with their name.

 

Lost or damaged artwork

We cannot be held responsible for any lost or damaged artwork belonging to students. It is the responsibility of each student to collect their artwork at the end of each term, as any uncollected artwork may be removed or disposed of.

 

Medical Care

Trained staff will provide basic first aid to the best of their ability in the event of a medical emergency. While we require that you inform staff of any medical conditions or allergies you have, we will not be responsible for the administration of any medicines you need throughout the class, unless they are a response to an emergency, such as an EpiPen.

 

Emergency contact

If you are the parent or guardian of a student, we request that you are contactable via your registered details for the duration of each class, in the event of an emergency. You will be asked to provide this information when you place a booking on our website.

 

Disclaimers

While we use appropriate materials in our classes, you acknowledge that to the extent permitted by law, we cannot be responsible for any damage to your attire or personal property from the use of these materials. While we do everything possible to maintain a high standard of supervision in our classes to ensure the safety of students while they are on our premises, we cannot be responsible for the safety of students outside of classes. You acknowledge that to the extent permitted by law, we are not responsible for the safety of students outside their class time or outside our premises.

 

Feedback

If you have any concerns or comments, please let us know via the “contact us” section on our website, and we will respond as soon as possible.

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Entire agreement

Upon payment of our fees, these terms, as amended from time to time, shall represent the entirety of the agreement between you and us, and any changes must be in writing and agreed to by us to have effect.

 

Covid 19 Response

In the event of a future lock down, all classes will move online. Information about these changes will be communicated with all enrolled students and parents via email.

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If you or your child suspect you may have Covid, please ensure that you stay at home, to avoid passing it on to others.